Got Questions? Find All Your Answers Here!

Most orders are processed within 2-4 working days of ordering. An email confirmation with your tracking number will be sent to the email address once the order has been dispatched. Orders are sent from our nearest warehouse based on your location.

Estimated Delivery Times:

• USA, Canada: 7 - 10 business days
• UK, Europe: 7 - 15 business days
• Australia, New Zealand: 7 - 15 business days

Times may vary due to busy shipping periods, national holidays, or other unexpected delays.

Orders are typically dispatched within 2-4 working days, sometimes sooner. You will receive a dispatch confirmation email once your order has shipped. If you don't see this email, please check your SPAM/Junk folder. If you still can't find it, contact us at help@aurilume.com for real-time updates on your order.

We're sorry this happened! Please take photos of the damaged item and send them to help@aurilume.com within 48 hours of receiving your package. Once received, our team will take care of it. Please note, we are not responsible for packaging damage as this is under the courier's care.

When you order multiple items, they may ship separately from different warehouses we operate. Don’t worry if you receive one item before the others—they will all arrive!

We always try our best to accommodate cancellations, but if your order has already been processed or shipped, we won’t be able to cancel it. If you'd like to change the style, size, or shipping address, please contact us ASAP at help@aurilume.com. If the order hasn’t shipped yet, we’ll try our best to make the changes. If it’s already on its way, you can return the item once received.

We offer a 30-day money-back guarantee. If 30 days have passed since you received your purchase, we can’t offer a refund or exchange. Items must be returned in the condition they were received, with all original packaging and accessories included.

We ship worldwide, so no matter where you are, we’ll get your items to you!

Yes! All purchases come with a 30-day money-back guarantee. Simply email us at help@aurilume.com, and we’ll be happy to assist with your return.

Once your order is dispatched, you will receive an email with a tracking number. You can use this number to track your order through the courier’s website. If you haven't received your tracking number, check your SPAM/Junk folder, or contact us at help@aurilume.com for assistance.

We accept all major credit cards, PayPal, and other secure payment methods. Your payment information is encrypted and protected for your security.

If you received the wrong item, please contact us at help@aurilume.com with your order number and a photo of the item you received. We’ll resolve the issue as quickly as possible!